Help Desk Technician Job Description & How To Become One

While you may not be the first employee in the operation to greet customers, you are a reflection of them in terms of your attitude DevOps Engineer when they do get to you. Customer service skills are equally as important as your ability to solve for the customer in this role.

Technologies are changing and evolving all the time, hence why technicians must stay on top of them. Tier 2 jobs typically require two to four years of work experience and may require a bachelor’s degree or a two-year degree and additional, equivalent work experience in a help desk setting. Networks are very complex, often involving several technologies and having a ton of devices connected to them. Since traditional IT education focuses on just one area at a time, companies are having to hire someone to manage each area. The best part is that if you’re feeling down or maybe even lost, you can get plenty of support. For instance, someone struggling to prepare for a certification or having a bad time at work can simply share part of their story with their community and be flooded with tons of positive messages.

This is especially true if your job requires you to assist with hardware issues. Help desk support professionals provide technical assistance to individuals and organizations. Your responsibilities will vary depending on the industry and job type. For example, help desk support at a wireless phone company assists smartphone holders when they have problems with their devices.

Help Desk Technician Requirements & Skills 3

Although it could depend on the location of the role, an entry-level IT help desk salary can be above $50,000 per year. If you’re looking for better pay and higher projected job growth, you might consider a network administration career. You’ll monitor networks for problems, configure devices and software, install network hardware and manage network security. According to the BLS, some help desk analysts advance to this position after gaining work experience. Network administrators usually need experience managing specific types of servers and devices, as well as a bachelor’s degree.

Become a Help Desk Engineer

Bureau of Labor Statistics reports that many companies provide on-the-job training for new employees. A support help desk is the customer-facing department that handles complaints, offers product support, and fields technical questions for computer networks, software and hardware. They may be responsible for fixing the problem themselves or relaying the solution for the customer to implement. As you gain additional experience, you’ll be eligible to take on more responsibility. If you work as a liaison between an IT department and the employees of an organization, you may earn a higher salary than a computer user support specialist.

Earn Certification

These jobs not only help you connect with customers but also help lay a strong foundation of technical knowledge which will stick with you for the rest of your professional life. If you want to grow in the IT industry and improve your knowledge, starting as a help desk support technician is one of the best ways to kick start your career. If you are wondering what it takes to get a job with an IT help desk, keep reading to learn some traits help desk managers look for in their support team members. An IT help desk is a demanding job with two layers of necessary skills. You must first have a solid understanding of computer hardware repair and a deep knowledge of common operating systems, including troubleshooting software errors. Secondly, you must be able to help customers who likely have little IT experience and are having a stressful and confusing problem without actually being able to see or physically interact with their machine. Not all IT repair specialists have people skills, and not everyone with customer-service-oriented personalities is compatible with IT repair.

  • The videos lectures are very engaging, entertaining and very well laid out.
  • Since most help desk software operates through the internet, this training ensures your tools stay up and running in the event of a network malfunction.
  • I left policing for this 2 years ago and it has been the best career decision I’ve ever made.
  • We’ve determined that 51.1% of Help Desk Engineers have a bachelor’s degree.

The technical support job description closely fits that of a help desk technician, so consider that title when job hunting, though it may involve traveling to clients’ homes to perform hands-on repairs. If you’re getting irrelevant result, try a more narrow and specific term. Modern courses and learning activities in state-of-the-art technologies prepare you for your new career. An extensive video library forms the heart of the training process, supported by an automated Dashboard and Activity Tracking Log and a personal Career Advisor to help you achieve certifications and core competencies. We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems.

Computer Systems Analyst Job Description

A help desk support professional is often the first point of contact for people who need help using their electronics or network. Some of your responsibilities relate to customer service while others have to do with technical fixes. When people have issues related to electronics, networks, or software, they turn to Help desk support professionals. These tech-savvy specialists work in a variety of industries and have strong career prospects. Learn more about the salary, responsibilities, strengths and work environment of a Help Desk Support specialist. Moreover, with the exponential adoption of mobile devices, there will be a need for more Service Desk Engineers to provide support services. Gladly is a customer service platform for digitally-focused B2C companies who want to maximize the lifetime value of their customers.

Customers want help from you fast, and their patience can run thin quickly if they’re left waiting too long for assistance. The more strategic you are with time management, the more efficient you’ll become when meeting customer needs. This may seem obvious, but you have to understand the product to explain it to the customer. Get real job descriptions, career prospects and salary info to see if becoming a help desk analyst is right for you. Provides technical guidance on hardware equipment including setup, assistance, and minor repairs. Training both end users and resellers on how to use the products and services. Alison offers over 1000 free online courses and certifications across several different categories.

Be Willing To Learn

Help desk engineers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. The employment of help desk engineers is expected to grow much faster than average over the next decade. Writing end user documentation to make sure that everyone understands how to use their computers, phones, software applications, etc. Such awareness means understanding the needs of their customers so they can get their problems solved as quickly as possible. Diploma programs for help desk analysts are rare, but many community colleges and technical schools offer related certificate…

A generic help desk listing could include either of these skill levels, and some listings will require a bachelor’s degree in IT or a related field. The team at Workable provides a generic help desk technician job description, which should help you understand the general expectations and minimum requirements. A help desk engineer career can be a great way to start your tech career. It’s a field with lots of opportunities for growth, and it gives you the chance to work with a variety of technologies.

Top Help Desk Certification

They will act as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately prioritized and is getting due attention. Zippia allows you to choose from different easy-to-use Help Desk Engineer templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Help Desk Engineer resume is top notch.

According to Google, completion time for the certificate program is around 6 months for a person willing to invest around 5-6 hours per week. All DevOps Engineer the training and other materials are self-paced and available on demand. So somebody who puts in more time will be able to finish it much faster.

It teaches learners how to interact with other roles and master specific performance skills. So, learners can now earn up to 12 college credits for completing the program. This opens up additional pathways to help learners get the degree they need to move beyond the entry-level job and advance their IT career into more senior, higher-paying positions.

Become a Help Desk Engineer

Strong phone and communication skills with keen attention to detail. Knowledge of Dell desktop or network equipment and industry RMM, ERP, and Remote Connection software a plus. Work with other technicians in the NOC to lend assistance when requested. Maintains technical facilities to the highest standard through cable management, phone implementations, and workstation setup.

See our list of top free online Apple computer courses and Apple tutorials. Consent to the Become a Help Desk Engineer collection and processing of data by Spherion for the purpose of job notifications.

Here’s what you need to do to avoid getting stuck at your entry-level role and move up the industry faster than what most people would say is possible. Anyway, if you’ve read this far, you’re probably more like the second person. You want to move up the industry and eventually hold a top IT position. You’re always looking to get an edge on everybody IT Courses else, or hunting for the next trend so you can jump on it before everyone else. All these roles have a lot of churn so there should be plenty of opportunities to move up in your company –no need to get your resume out there yet. So if you’re already there, just make sure your name is “in” so it can be considered for upcoming openings.

Become a Help Desk Engineer

IT certifications will prove that you have the skills to handle the job. CompTIA A+is a widely recognized certification held by help desk technicians. Being able to learn new things quickly, as technology is constantly changing. Even within one program/software application, there will always be new releases or products that will make issues easier and more efficient to resolve. And depending on which department you work in, some programs may not even exist yet.